Self-Checkout Reviews by Francie Mendelsohn

Here is original article. Self-Checkout Kiosks – a Look at Two Editors Note : Article for Kiosk Industry by Francie Mendelsohn of Summit Research Associates.  Francie is highly respected industry consultant with many years of experience and we are pleased to publish a new article by her. Thanks to Richard Slawsky for serving as editor. Click for full size When Summit Research Associates began testing kiosks more than 20 years ago, many of the usability issues we encountered were attributable to the hardware available at the time. Kiosks allowing customers to create their own greeting cards, for example, depended upon pen-plotters to complete the task! (Affordable color laser printers had not yet been invented.) No wonder people got […]