Kiosk Accessibility Consulting

Kiosk Accessibility Update on KMA Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant.  We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA. Section 508 and the ACAA only apply to federal correct?  The long answer is No [see Accessibility FAQ on kma.global]. They apply to everybody. Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface. But I don’t want […]

ADA Considerations – Self-Service for All

Originally posted here Touchscreen-based self-service technology is changing the way we do business, but one of the key challenges to widespread adoption is finding a way to make that technology useable by everyone. Self-Service For All – ADA feature By Richard Slawsky contributor Interactive touchscreens are quickly becoming a key player in the kiosk world. Businesses ranging from fast-casual restaurants to health care facilities and mall makeup stores are finding uses for touchscreen-based kiosks, offering services ranging from food ordering to patient check-in to complexion matching. The latest of the many reports forecasting the growth of the kiosk industry predicts the market will increase at a 9.7 percent compound annual growth rate, reaching $88.3 […]