Kiosk Accessibility Update on KMA
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Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant. We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.
Section 508 and the ACAA only apply to federal correct? The long answer is No [see Accessibility FAQ on kma.global]. They apply to everybody.
Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.
But I don’t want to do that — Let’s list out some of Why Nots and Objections. For reference — these are Why Nots for EMV (another regulation) but they closely mirror ADA in fact.
- it costs money to do. You’ll need a QSA and that could be $75K easy. Someone like Coalfire/etc.
- it takes time. Figure a year or a month depending.
- It is inconvenient. It’s unnecessary regulation given our environment. But it can come back to extract a heavy price in the future.
Those are the exact same objections to ADA. Instead of a QSA like Coalfire though, you will bring on someone like Vispero, KioWare, TFA Consulting or AudioEye. Kiosk enclosure companies are available to do enclosure reviews. Olea Kiosks, Pyramid, Zivelo and Frank Mayer are exceptionally skilled at ADA.
Visit the page on KioskIndustry and sign up for a free ADA Accessibility Consultation
Kiosk Accessibility Update on KMA